Memorio Terms and Conditions

Memorio provides memorial production services, including obituary preparation, tribute video creation, and related production deliverables. Services are delivered through a structured intake and production system operated by Memorio. Memorio functions as a production service provider integrated into client workflows and does not sell or license software to users.

Use of the services is permitted only by individuals or entities who: are at least eighteen (18) years old; and possess authority to submit materials on behalf of a funeral home, organization, or family. By using the services, you represent and warrant that you meet these requirements.

You agree to use the services solely for legitimate memorial production purposes and in compliance with all applicable laws and regulations. You agree not to: upload unlawful, infringing, or offensive material; impersonate another person or entity; submit materials without proper authorization; attempt to interfere with system operation or security; reverse engineer or copy any portion of the service. Memorio reserves the right to suspend access for violations of this section.

You are responsible for: accuracy of submitted information; obtaining rights to all uploaded media; ensuring submitted content complies with applicable law; maintaining confidentiality of access credentials. Memorio is not responsible for errors resulting from inaccurate or incomplete submissions.

You retain ownership of all materials submitted to Memorio. By submitting content, you grant Memorio a limited license to use, process, store, and reproduce such materials solely for purposes of providing the services. You represent and warrant that you have all necessary rights, permissions, and authority to submit such materials.

Where services are provided on a paid basis: fees are charged according to agreed pricing terms; invoices must be paid within stated deadlines; late payments may result in suspension of services. All fees are non-refundable unless otherwise stated in writing. Memorio reserves the right to modify pricing with advance notice for future services.

All technology, systems, templates, designs, workflows, production methods, and processes used to provide the services are and remain the exclusive property of Memorio. No rights are granted except those expressly stated.

Memorio strives to maintain reliable service availability and timely production. Any stated turnaround times or delivery estimates, including but not limited to production timelines, are targets only and are not guarantees of performance. Temporary interruptions or delays may occur due to maintenance, system updates, submission errors, incomplete materials, third-party service interruptions, or events beyond reasonable control. Memorio may suspend services if reasonably necessary to maintain system integrity, security, or compliance.

Unless otherwise agreed in writing: each deliverable includes a reasonable number of minor revisions intended to correct factual errors or formatting issues; revisions do not include substantive rewrites, new submissions, or materially altered instructions; revision requests must be submitted within a reasonable period after delivery; revision turnaround times are estimates and not guaranteed. Memorio reserves the right to determine whether a requested change qualifies as a revision or a new service request.

Where applicable under data protection laws, Memorio acts as a data processor and processes personal information solely on behalf of and in accordance with instructions provided by the submitting client or authorized party. The submitting party is responsible for ensuring it has lawful authority to provide data to Memorio.

Services are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, Memorio disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. Memorio does not guarantee that generated or produced content will be free of errors or suitable for any specific purpose.

To the fullest extent permitted by law, Memorio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to use of the services. Memorio's total liability for any claim shall not exceed the total amount paid to Memorio for services during the thirty (30) days preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Memorio and its personnel from any claims, damages, liabilities, or expenses arising from: materials you submit; misuse of the services; violation of these Terms; violation of applicable law.

Memorio may suspend or terminate access at any time if: Terms are violated; services are misused; payment obligations are not met; system security is threatened. You may discontinue use at any time. Termination does not affect accrued payment obligations.

Memorio may utilize third-party providers for hosting, storage, communications, infrastructure, rendering, or processing. Use of such services is subject to their respective terms and policies.

Memorio shall not be liable for delay or failure to perform resulting from events beyond reasonable control, including but not limited to natural disasters, internet outages, infrastructure failures, labor disputes, and governmental actions.

These Terms shall be governed by the laws of the State of [STATE], without regard to conflict of law principles. Any disputes shall be resolved exclusively in courts located within that jurisdiction, except where arbitration is required under Section 18.

Any dispute, claim, or controversy arising out of or relating to these Terms or the services shall be resolved through binding arbitration administered by a recognized arbitration organization, rather than in court, except where prohibited by law. You agree that disputes will be conducted only on an individual basis and not as part of any class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration.

You acknowledge that you are not relying on any statement, representation, warranty, or promise not expressly contained in these Terms when using the services.

Memorio may update these Terms from time to time. Updated versions become effective upon posting. Continued use of the services after changes constitutes acceptance of the revised Terms.

These Terms constitute the complete and exclusive agreement regarding use of the services and supersede all prior or contemporaneous understandings relating to their subject matter.

Cross Dimensions LLC
support@memorio.ai